Author: Lisa Price

IMPORTANT: National General Issue with Download Policy Number Formatting

Posted on by Lisa Price

Yesterday, we learned that a change made at Ivans within the last couple of weeks of October caused policy numbers to come into Jenesis downloads incorrectly.  Ivans reported that this affected 42 Jenesis agencies.  Ivans has corrected this issue on their end; however, to fix it in your system, here’s what you can expect:

  • Any policies with the incorrect policy formatting should not be processed during your download processing.  Just leave them there.
  • We are requesting that National General complete an initial download to the 42 agents affected.
  • Once the initial download comes into your system, it will replace the downloads with bad policy number formatting. This will be the correction that takes care of the problem.
  • We don’t have a time frame for National General’s completion of the initial download yet, but we are working with them this morning and will keep you posted.

Thanks,

Lisa Price

National General SmartDrive Program | What is it?

Posted on by Lisa Price

As our Jenesis team updates your Jenesis version, you will see the addition of a new SmartDrive Discount question in Quote Control rating for National General.  This could give your customers a discount of up to 5% on their personal auto premium with National General. 

 

What is SmartDrive?

 

  • National General’s SmartDrive program rewards drivers with reduced rates just by downloading an easy-to-use app on their smartphone. 

 

  • The SmartDrive program immediately gives customers a participation discount of up to 5% on their personal auto premium when they install the Route Report monitoring app on their smartphone. There’s no special equipment to install, which makes it easy to get started.

 

  • Participating drivers can view their own recent trips and see how safely they drove. We’ve found that this immediate feedback has a powerful effect on customers’ behavior when they’re behind the wheel (which also can help improve your agency’s loss ratio).

 

  • Customers that activate their Route Report account and take their first trip have 14% higher retention rates. We encourage you to walk them through the activation at the point of sale to ensure they retain their 5% SmartDrive discount.

Contact your National General Representative with any questions about this new discount.

 

Important notice from IVANS about today’s downloads

Posted on by Lisa Price

IVANS notified Jenesis of an issue with downloads.  Please review:

Earlier this morning, IVANS Exchange and certain associated web services experienced connectivity issues that prevented access to the application and impacted download transactions.

If your agency attempted to receive downloads from 5:00 AM – 8:40 AM EST, you will need to potentially rerun these jobs to ensure the download transactions were received.

IVANS Support Team