Yesterday, we learned that a change made at Ivans within the last couple of weeks of October caused policy numbers to come into Jenesis downloads incorrectly.  Ivans reported that this affected 42 Jenesis agencies.  Ivans has corrected this issue on their end; however, to fix it in your system, here’s what you can expect:

• Any policies with the incorrect policy formatting should not be processed during your download processing.  Just leave them there.
• We are requesting that National General complete an initial download to the 42 agents affected.
• Once the initial download comes into your system, it will replace the downloads with bad policy number formatting. This will be the correction that takes care of the problem.
• We don’t have a time frame for National General’s completion of the initial download yet, but we are working with them this morning and will keep you posted.

Thanks,

Lisa Price